Position Description
This role provides client support over the course of a trade life-cycle.
Key Areas of Responsibilities
• Ensure timely allocation and booking of client accounts through CTM / Fix Allocation or manual processes for both domestic and international trades with delivery.
• Deliver timely and accurate email trade confirmations in PDF format to clients requesting them.
• Manage the entire life cycle of trades from booking and matching to settlement, utilizing either BofA or the CLSA global clearing network.
• Maintain client static data for all global markets offered, including standing settlement instructions and commission rates.
• Perform daily reconciliation of 15a6 recorded trades, comparing SYN vs Phase3 trade capture through settlement.
• Ensure regulatory compliance by accurately recording fixed income trades (Trace).
• Provide timely and accurate email trade confirmations for US Treasury trades in PDF format.
• Handle new client account opening, including sub-accounts and managed funds.
• Raise JIRA tickets for issue tracking and facilitate User Acceptance Testing (UAT) and regression testing until final delivery.
• Handle ancillary tasks such as following up with clients on penalty claims, buy-in charges, corporate actions adjustments, and pending USD cash payments.
Requirements
• 1 to 4 years of experience
• Strong verbal and written communication skills
• Required to get SIE and Series 99 licensing
• Meticulous attention to detail and accuracy
• Customer-centric approach and driven to achieve targets
• Flexible team player who excels under pressure
• Comprehensive understanding of global markets settlement processes and nuances, along with proficient knowledge of client trade support functions.
